How Chiffchaff works

A few features are built but wait on another company's approval, a read from our lawyer or our email checks. Here's what that means for you.

Sign in with the Google account that manages your listing so your Google reviews come in.

Link each location to its Facebook Page so we can check its phone number, website and hours every day.

The six setup steps after you sign up, which ones you can skip, and picking up where you left off.

How we check your Google, Facebook and texting connections, and what to do when one needs you.

Yelp reviews and the Yelp listing check are waiting on Yelp's approval. A few businesses can try them with sample data.

What the support chat can answer, what it sees about your account and your role, and how to reach a person.

The short list of things to set up first, shown on your dashboard until they're done.

How we tell you about a problem with Chiffchaff itself, such as texts or emails going out late, and what you need to do (usually nothing).

Short guided tours that take you through a task one step at a time, pointing at each button.

What the numbers and cards on the dashboard mean, and how to change the date range and location.

What the business type you picked at sign-up changes, and where to see it.

Where to find answers in the app, how the support chat works, and how to reach a person.

The skip link, using the keyboard, reduced motion, and how we check pages so everyone on your team can use them.

Where every review lands, what the filters and labels mean, and which review sites come in today.

Get a reply drafted in your voice, change it, and see what drafts will never say.

Paste replies you've written before so drafts pick up your words, rhythm and sign-off, how drafts learn from your replies on Google, and team members' own replies.

Autopilot is off unless you turn it on. How it posts replies to 4 and 5 star Google reviews after a hold, which reviews always wait for you, and how to change it.

Stop, edit or post an autopilot reply before its hold ends, and edit or delete one that already posted.

Approve a suggested reply straight from the new-review email, and how the one-time links stay safe.

Why a review gets flagged, how to report it to Google, and what happens after.

Every review is backed up as it comes in. If one disappears from Google, you get an email and keep the copy.

When a review disappears, Google shows no reviews, or a review comes from someone not on your records, we walk you through asking Google and keep a record.

How each draft is checked for what Google often turns down, what the warning means, and what Rewrite does.

Google checks replies after they're posted and sometimes rejects one. You see why, and a corrected draft waits for you.

Paste a call, email or text that claims to be from Google, or offers to remove reviews for money, and see whether it looks like a scam, or how to check it with Google. Every plan.

Connect your own Claude or ChatGPT account to read reviews, draft and post replies, and send review requests by asking.

Add a customer by hand, find someone, change their details, record consent and delete customers.

Send a review request by email or text, what the customer gets, and the rules about when requests go out.

What people see when they open your request link or scan your QR code, and how to read the private notes they send you.

Customers must agree to texts before you text them. How to record it, how STOP works, and when texting switches on.

A printable card with a QR code that opens your Google review form, for the counter, receipts or invoices.

Why US phone carriers need your business details before you can send texts, what we ask for, and how long it takes.

See exactly what gets sent and the page it opens, before you ask anyone. Tests don't count anywhere and post nothing.

Bring your customer list in from a spreadsheet, including who has agreed to texts and who has opted out.

Upload a spreadsheet of recent customers and send each one a review request, with a preview before anything goes.

Connect the tools you already use, so a review request goes out when a sale, job or appointment finishes.

Connect Square, and every completed payment with a customer attached gets a review request on its own.

Add the website review widget with one line of code, choose how it looks, and hide a review that shouldn't be there.

What every review request does and never does, your request wording checked against the rules, and the Google, FTC and Yelp rules behind it.

The reasons a review request waits in the queue, what the Requests page says for each, and what you can do.

What every request email includes, what happens when a customer unsubscribes or an email bounces, and why request emails can be paused.

Change your opening hours, holiday hours, description, phone number and website on Google from the Listing page.

Set the booking, online order, reservation and menu links on your Google listing from the Listing page. Crew and Group plans.

Post news, offers and events to your Google listing, and approve a post drafted for you each month. Crew and Group plans.

Get a reminder before each holiday to tell Google whether you're open, and set it with one tap.

How your Google profile score is worked out, and how the consistency check compares Google with your own details.

Pick nearby businesses and see how your rating and reviews on Google compare each week. Duo, Crew and Group plans.

Fix a photo's light, angle and crop, blur faces and number plates, check it, and upload it to Google from the Listing page. Every plan.

See where you show on Google Maps when people near you search, from a grid of points around your location. Every plan.

Check your business documents match your Google profile, and follow Google's own steps when a profile is suspended, locked out, held by an old agency, or moving.

One tap on the dashboard tells Google, your website widget and your review requests that you're sold out or closed for the day. It goes back to normal at midnight.

Copy each location's details into Yelp and Nextdoor in the format each site asks for, then mark it done. We remind you every 90 days.

The emails each owner and manager can turn on or off, from new reviews to the monthly recap.

The Team page for the people customers mention, the Owner, Manager and Staff roles for people who sign in, what each person sees and where they start, and the locations and permissions you can choose for each person on Group.

Add or import your locations, how many each plan includes, and switching between them.

What Solo, Duo, Crew and Group include, how to choose or switch plans, update your card and find invoices.

Pause a monthly plan for the slow season for up to 3 months a year, resume early, cancel in one step, or keep your plan after cancelling.

How the free trial works, what happens when it ends, reactivating a cancelled plan, and failed payments.

Share your link with another owner. They get half off their first paid month, and you get a month of credit.

Group includes 3 locations. How to add more, what it costs and how billing changes.

How the Settings page is laid out, how to search it, and what "Crew and up" next to a setting means.

An email on the 1st of each month with last month's reviews, replies and requests, and what customers praised.

Download reviews, ratings, review sites, requests and monthly recaps as CSV files for any date range.

The morning email about yesterday, and the Monday email about last week. What's in each and how to turn them off.

Get a full copy of your business's data, or delete the business and everything in it.

What we keep about your customers, how consent and unsubscribes work, and who can see what.

The Activity page lists the latest changes in your account, who made them and when, including anything our support team did.

Log a price rise, a new menu, a new hire or new hours, and see your reviews before and after it at 30, 60 and 90 days.

For each person on your team, the review requests sent for customers they served, the reviews that came back and the average rating. For coaching, not quotas.