Plans and billing

Chiffchaff has four plans: Solo, Duo, Crew and Group. They're named for who uses them: just you, you plus one, a staffed shop or crew, and a few locations. Every plan starts with a 14-day free trial, and you can pay monthly or yearly (yearly costs about two months less). See plans and prices for what each costs. In the app, Billing compares them under Compare plans.

What each plan includes

Every plan has AI reply drafts, checks before you approve a reply, reply autopilot for 4 and 5 star reviews (off unless you turn it on), approve from the alert, flagged reviews, the review backup and missing-review alerts, unlimited email and QR code review requests, the public review link with a private note to you, Zapier (Square once our Square app is ready), Google profile edits and photos, profile score, holiday reminders, Google Maps rank (3 searches every 2 weeks on Solo and Duo, 5 every week on Crew and Group), the Today button, Did the change work?, the dispute desk, the scam check, the profile rescue kit, the website widget, connection checks, the monthly recap, CSV downloads, and pause or cancel in the app.

Solo: 1 location, 1 team member, 50 AI drafts a month and 100 texts a month.

Duo: 1 location, 2 team members, 200 AI drafts a month, 400 texts a month, and comparing your Google reviews with 1 nearby business.

Crew: Duo plus Google posts and the monthly post, booking, order and menu links on your Google listing, staff review stats, hiding the "Reviews by" link on the widget, unlimited team members, 1,000 AI drafts a month, texts under a 1,500-a-month fair-use limit, and comparing with up to 3 nearby businesses.

Group: Crew plus 3 locations with more available, All locations on one dashboard, choosing the locations and permissions for each person who signs in, unlimited AI drafts, texts under fair use of 1,500 per location a month, and priority support (Group conversations are answered first).

On Solo and Duo, the text limit is firm: once you've sent them, texts start again on the 1st, and email and QR codes keep working. Every plan brings in your Google reviews, and Google is the only review site we bring in. Every plan also checks your Facebook Page's phone number, website and hours against your details, and can update them for you. See The reviews inbox and Connect your Facebook page.

Choose a plan

On Billing, pick Monthly or Annual under Compare plans, then click Choose on a plan. You pay through Stripe, so we never see your full card number. If you choose during your trial, you aren't charged until the trial ends.

Switch plans, update your card

Owners and managers click Manage billing on Billing to open the billing portal. There you can switch plans, change your card or download invoices. When you switch, Stripe adjusts the charge for the rest of your period. Switching from yearly to monthly waits for your next renewal.

Pause or cancel

On a monthly plan you can pause for the slow season, free, for up to 3 months a year. You can cancel any time in one step, and keep access until the end of the period you've paid for. Both are on Billing under Pause or cancel. See Pause or cancel your plan.

Billing also shows what you've used this month: texts, reply drafts, locations and team members. Monthly counts start again on the 1st.

Refunds and billing questions

Payments aren't refunded, including for part of a billing period, as our Terms say (section 13.10). Cancelling stops the next renewal instead, and a pause skips the renewals that fall inside it. If something looks wrong with a charge, such as being charged twice, tell us what happened: email support@getblythe.com or use Send to support in the support chat, and a person will sort it out with you. The support chat can explain billing, but it can't change your plan or bill.