Connect your Facebook page

Chiffchaff can check each location's Facebook Page against your details every day, and fix its phone number, website and hours for you. Facebook is on every plan.

Connect

1. Go to Settings → Integrations.
2. On the Facebook pages card, click Connect Facebook.
3. Sign in to Facebook, tick the Pages for your business and allow access.

You come back to Settings with your Pages listed. Facebook covers the whole business, so only the owner, or a manager with every location, can connect it.

Pick each location's page

Under Facebook pages, choose the Page for each location. If you have one location and shared one Page, it's picked for you. A Page can belong to one location. Choose No Facebook Page to unlink it.

We read the Page straight away, then once a day, early in the morning.

What we check

On the Listing page, the Facebook page card compares:

• the Page's name, address and phone number with the location in Locations;
• its website and hours with your Google listing, since Chiffchaff doesn't keep those itself.

Small differences like "St." and "Street", or how a phone number is written, don't count. Where they don't match, Update Facebook copies the phone number from your location, or the website or hours from your Google listing, to the Page. Name and address changes are made in Facebook, because Facebook reviews a Page's name change.

Facebook allows two opening times a day at most, and late hours that end by 6 AM. If your Google hours don't fit, change them in Facebook instead.

Facebook reviews

Facebook recommendations can't come into your inbox: since 2025, Facebook doesn't let new apps read them, and we don't copy them off Facebook by other means. Reply to them on Facebook.

If Facebook needs you to reconnect

Facebook can stop accepting the connection, for example after a password change or if you lose your role on the Page. We check it every day. When it stops working, the Facebook pages card says Needs reconnecting, your dashboard says Facebook needs you to reconnect, and owners and managers get one email with a Reconnect Facebook button. Click Reconnect Facebook and sign in again. See When a connection stops working. To update a Page's details, your Facebook role on the Page has to let you edit it.