Download or delete your data

Your data is yours. The owner can download a copy any time, or delete the business, from Settings → Your data. Other roles can't, so ask the owner.

Download a copy

1. Go to Settings → Your data.
2. Under Download a copy, click Request a copy.
3. We email the owner a download link when it's ready, usually within a few minutes.

The link works for 24 hours, and the file is deleted after 7 days. Recent downloads on the same page lists past requests.

The copy is a ZIP file of spreadsheets (CSV files), one for each kind of record:

• Your customers, with their contact details, whether they agreed to texts and how that was recorded, every change to that agreement, and when they replied STOP or unsubscribed from email.
• Every review request: who was asked, when, by text or email, and what happened. Plus the texts customers sent back, and your QR codes with their scan counts.
• Your reviews, your replies, flagged reviews, Google posts and monthly recaps, and the changes you logged with their before and after results.
• Your locations, team, settings, website widgets, competitors you track, the searches you track on Google Maps and every check of them, connected services, plan add-ons, pauses, referrals and your activity log.

A file called README.txt explains every file and column in plain words. Open the CSV files in Excel, Numbers or Google Sheets. Text people typed, like a review or a name, gets an apostrophe in front when it starts with =, +, - or @, so your spreadsheet doesn't treat it as a formula.

The copy leaves out passwords, API keys and the tokens for services you connected, links that work like keys (such as unsubscribe links), and our support team's own notes about your account. The activity log has the same events you see in Settings → Activity. Competitors are listed by their Google place ID only: their names, ratings and review counts come from Google, and Google's terms don't let us hand them out, so look them up in the app while you have an account.

Delete the business

1. Go to Settings → Your data.
2. Under Delete this business, click Delete business….
3. Type the business name to confirm, then click Delete business.

You then have 30 days to change your mind: click Keep my business on the same page. After 30 days, the business and everything in it is deleted for good and can't be brought back, and we email the owner to confirm.

When you ask for deletion, we stop your plan from renewing straight away. You keep it until the end of the period you've paid for, and you won't be charged again. If you click Keep my business, renewals turn back on, unless you cancelled the plan yourself (before or after asking for deletion), in which case it stays cancelled. On day 30, we delete your data and your billing details at our payment processor, and end the plan if it's still running, with no final charge and no refund for the days left. See Plans and billing.