Your monthly recap

On the 1st of each month at 8 AM your business's time, owners and managers get a recap of the month before. It's on every plan.

What's in it

• New reviews and your average rating, and how the average changed from the month before. The change only shows once the month before had at least 3 reviews, since an average of one or two swings on a single visit.
• How many reviews you answered and how long replies usually took.
• Requests sent and delivered, and how many customers replied to a request text.
• Your Google profile score, when there is one.
• Your review backup, for example "12 new reviews backed up, 0 missing". See Your review backup and missing reviews.
• How you compare with the nearby businesses you picked, on Duo, Crew and Group. See Compare with nearby businesses.
• Your average Google Maps rank for each search you track, and how it changed since the month before. See Google Maps rank.
• One line for each change you logged with a result that month: your rating and reviews before and after it. See Did the change work?.
• What customers praised and What could be better: themes from the month's reviews, written in Chiffchaff's words rather than quoted. These need at least 3 reviews with text.

A quiet month gets a short, honest email instead, with a link to send review requests.

Past recaps

Analytics keeps your last 24 recaps under Monthly recaps, with the same numbers and themes. The email's See the full recap button opens the right one. Your first recap arrives on the 1st of the month after you join. You can download them as a CSV too. See Download your numbers.

Turn it off

Each owner and manager can turn off Monthly recap in Settings → All settings → Notifications.

Recaps are made for businesses with an active plan or trial, not for read-only accounts.