Stop a scheduled reply
Stop, edit or post an autopilot reply before its hold ends, and edit or delete one that already posted.
If you've turned on reply autopilot, an autopilot reply waits for its hold to end before it posts. Until then, you're in charge of it.
From the inbox
Open the review in the inbox. It shows the drafted reply and Posts with the time, unless you stop it. You have three choices:
- Stop: the reply is saved as a draft and won't post on its own. It's never rescheduled. Anyone on your team can stop a reply.
- Edit: change the words, then Save, keep the time. Owners and managers only.
- Post now: post it without waiting. Owners and managers only.
From the email
When a reply is scheduled, owners and managers with new-review emails on get an email that says when it posts. Click Stop this reply to stop it, or Edit or Post now to open it in Chiffchaff. The stop link works once and for 72 hours. See Approve replies from the alert.
After you stop it
The reply stays in the inbox as a draft, with a note that you stopped autopilot for it. Change it however you like, then copy it into Google.
After it posts
The review shows Posted by autopilot. Owners and managers can Edit the reply, which updates it on Google, or Delete it from Google.
Stop all of them
To stop every scheduled reply, turn off Reply autopilot for 4 and 5 star reviews in Settings → All settings → Replies. See Reply autopilot.
Still stuck? Email support@getblythe.com.